We ship by USPS Parcel Post and Priority Mail.

Shipping Cost Calculations

Shipping costs are based on the weight of the items you ordered and the destination they are going to. The charges will be calculated in the shopping cart when you log in or register, based on the actual shipping address they are going to.

The weight of your total order is estimated. Since many of our products are empty bottles and tubes, the final weight of the package(s) may be different than what is calculated by the shopping cart. We are working to get this as accurate as possible, but there are always variances.

Oversize Packages

Due to the light weight and large bulk of empty Foam Pump Bottles and Malibu Tubes, large orders sometimes going in two (or more boxes) which can throw off the shipping calculations as our shopping cart cannot make this calculation.

Therefore, we reserve the right to adjust the shipping charges if necessary. We do, however, do everything we can to keep the boxes below the oversize cut-off.

If it is substantially (over $10.00) more, we will generally contact you before shipping.

Lost Packages

While shipments by US Mail (USPS) have tracking numbers, they aren't tracked the same way that UPS packages are.

In the unlikely event that your package is lost, please contact us immediately with the details (you can email or phone) so we can start tracking it down.

International Shipments

All international orders will be shipped by US International Priority Mail unless other arrangements are made in advance. The US Mail service recently changed their pricing and it is always expensive to ship overseas. There are also size limitations on the boxes that can be sent to some countries. For larger orders, please contact us by email so we can help you get the best use of your shipping funds. Packing one box of the maximum allowable size as completely as possible decreases the cost per item in the long run.

You, the receiver of the goods, are responsible for any customs duties or inspections. We will fill out the forms on this end honestly and correctly. Please don't ask us to say that it's "samples" or a "gift" when it's not.

We reserve the right to refuse international orders that we deem questionable or that come from areas with a known high fraud risk.

Packing Matierials

Knowing how awful it is to get loose peanuts inside the boxes, we try to bag them as use them as filler that way so they don't get inside the bottles.

The bottles, jars, lids and other containers are packed in boxes and/or bags before being put into the box. Powders and other ingredients are double packaged and the ingredients are clearly listed on the package. So far we haven't had any trouble with the shipping of our "white powders", but better safe than sorry.

Questions

If you have any questions about shipping methods, costs or schedules, please feel free to contact us.